This session will highlight the importance of client stories in public messaging and explore practical strategies for identifying stories, communicating with clients, developing informed consent policies, and effectively elevating their voices. Done well, amplifying client stories is a mutually beneficial effort -- offering a platform to clients to share their lived experiences, and promoting the critical role legal aid plays in America.

• Upon completion, participants will be able to articulate why client stories are important to the future of civil legal aid.
• Upon completion, participants will be able to identify the markers of an effective client story.
• Upon completion, participants will be able to develop their own guiding principles for curating a client story library.