As Division Vice President of Mediation, Tracey leads the American Arbitration Association’s mediation business. Prior to this role, Tracey was the Associate General Counsel for the American Arbitration Association involved in a variety of legal matters that impacted the Association. Tracey is the Executive Director and Grants Committee Chair of the AAA-ICDR Foundation. Tracey also serves as an Adjunct Professor at Pace University Law School teaching Commercial Arbitration Law and previously served as an adjunct Professor at Benjamin N. Cardozo School of Law supervising law student mediators. Tracey is a member of the U.S. District Court for the Southern District of New York pro bono mediation panel specializing in employment discrimination cases, a member of the New York County Lawyers Association Part 137 Attorney/Client Fee Dispute pro bono mediation panel, and is a New York State certified community mediator. Tracey has mediated cases at many of Metropolitan New York’s community mediation centers, Small Claims and Civil Courts. Tracey has authored and spoken on numerous ADR focused topics. Tracey earned her law degree, cum laude, from Benjamin N. Cardozo School of Law and B.A. from Tulane University, magna cum laude.

Jennifer Shack is Director of Research at Resolution Systems Institute. She has more than two decades of experience conducting complex evaluations of court-based ADR programs and researching the effectiveness of ADR in court settings. In addition to multi-site evaluations of foreclosure mediation and comprehensive evaluations of child protection mediations, she conducted two of the first evaluations of court-connected online dispute resolution programs in the United States. Her two latest projects include observation-based research of mediator behaviors that promote trust and conducting focus groups to understand how SRLs respond to court communications regarding ODR (OPEN Project) and the barriers to their engagement with court programs.

Greg Kochansky is Vice President, Thought Leadership at the American Arbitration Association. He is building the AAA-ICDR Institute, an internal think tank with focus areas including access to justice, court-connected ADR, and fairness in employment and consumer arbitration. The Institute also oversees the AAAiLab, where the AAA shares cutting-edge insights on the use of AI at the AAA and in ADR more generally. Before joining the AAA, Greg practiced complex commercial litigation and worked in corporate communications at a professional services firm. He holds a B.A. from Princeton University and a J.D. from Harvard Law School.