
A Tale of Two Coordinated Intake Systems
Legal services organizations often have their own intake systems, making it confusing and time-consuming to find help. Maryland and Washington D.C. are improving this experience by coordinating intake for multiple organizations. Panelists will discuss the challenges and successes of developing and implementing these systems. In addition, panelists will share technology development and governance issues jurisdictions should consider when implementing a coordinated intake system.
- The session will highlight successes and challenges encountered in Maryland and Washington D.C., providing actionable lessons for jurisdictions looking to streamline legal services intake.
- Attendees will leave with a deeper understanding of how to design and implement a coordinated intake system, including staffing structures, technology tools, and governance considerations.
- Participants will learn strategies for fostering stakeholder collaboration and ensuring confidentiality when sharing case information across multiple organizations.

Ashley Graham-Watanabe, JD
Director of Compliance
Neighborhood Legal Services Program of the District of Columbia

Sarah Coffey Bowes
Executive Director
Civil Justice, Inc.

Kirra Jarratt, JD, MBA
Chief Executive Officer
DC Bar Foundation
